1. Entry

1.1 Entry to a competition may require answering a question correctly (where applicable).

1.2 Entry may be made either by purchasing entries through the website or by using the free postal entry route detailed in Section 9.

1.3 No purchase is necessary to enter or win any competition.

2. Payment

2.1 Paid entries must be purchased in Pounds Sterling (GBP) via the payment methods available on the website.

2.2 Paid entry is optional. A free postal entry route is available and provides a genuine alternative method of entry.

2.3 Once accepted, free postal entries are treated no less favourably than paid entries.

3. The Entrant

3.1 Entrants are individuals who enter a competition via paid entry, free postal entry, or any other method expressly permitted by the Promoter.

3.2 Entrants are responsible for ensuring that all contact details provided are accurate and up to date.

3.3 The Promoter accepts no responsibility for failure to contact a winner due to incorrect or incomplete information supplied by the entrant.

4. Winner Selection and Announcement

4.1 A winner will be selected at random from all valid entries received, whether submitted via the paid entry route or the free postal entry route. All entries have an equal chance of winning each available prize. Prizes are awarded in accordance with the laws of chance, using the Certified TrueNorth True RNG draw method, and are not determined by us or by any person acting on our behalf.

4.2 The draw will take place either:

• when the maximum number of entries is reached; or
• when the advertised closing date and time has passed, whichever occurs first.

4.3 Winners may be required to provide proof of identity and eligibility before a prize is awarded.

4.4 Prizes must be claimed by the named winner only.

4.5 Winners may be invited (but are not obliged) to provide a photograph, testimonial, or other promotional material in accordance with Section 16.

5. Competition Duration

5.1 Each competition will close either when the maximum number of entries is reached or at the advertised end date and time.

5.2 The Promoter may award prizes even if the maximum number of entries is not reached.

5.3 The draw date and time will be communicated via the website and/or social media.

6. General Conditions

6.1 By entering, entrants confirm they have read and agree to these Terms and Conditions.

6.2 Entrants must provide all required contact information as requested.

6.3 Entrants confirm they have legal capacity to enter.

6.4 Personal data will be processed in accordance with UK GDPR and the Data Protection Act 2018.

6.5 The Promoter reserves the right to refuse or disqualify entries that breach these Terms.

6.6 Entry pricing and availability are displayed on each competition page.

6.7 The Promoter may suspend or restrict accounts where there is reasonable suspicion of abuse, fraud, or rule breaches.

7. Eligibility

7.1 Competitions are open to residents of the United Kingdom and Republic of Ireland aged 18 years or over, excluding:

• employees or contractors of the Promoter;
• immediate family members of such individuals;
• anyone professionally connected with the operation of the competitions.

7.2 Proof of age and eligibility may be required.

7.3 Automatically generated, incomplete, or illegible entries will not be accepted.

7.4 Conduct contrary to the spirit or fairness of the competition may result in disqualification.

7.5 No refunds will be issued where an entrant is later found to be ineligible or disqualified for rule breaches.

7.6 The Promoter reserves the right to close the account and cease business with any individual for any reason, at any time.

8. Entry Completion

8.1 Entry is complete once payment is successfully processed or a valid postal entry is received.

8.2 Competitions will not be extended except where cancelled under Section 12.

8.3 Entries are final and non-refundable except where required by these Terms.

8.4 Winners are selected via a live draw using a random selection method.

8.5 Entry lists and draw information may be published on the website or social media.

9. Free Entry (Postal Entry)

9.1 A free entry route is available for all competitions. No purchase is required to enter or win.

9.2 To enter by post, entrants must send a postcard containing:

• full name;
• registered email address;
• contact telephone number;
• the competition name;
• the correct answer (where applicable);
• to the address stated on the website.

9.3 A maximum of one (1) free postal entry per postcard is permitted.

9.4 Each valid postal entry will be allocated entries equivalent in value to the prevailing Royal Mail Second Class postage rate at the time of receipt.

9.5 Multiple entries for the same competition submitted on a single postcard will be treated as one (1) entry only.

9.6 Separate postal entries may be submitted for different competitions.

9.7 All valid postal entries are entered into the same draw as paid entries and are treated no less favourably, with equal chances of winning per allocated entry.

9.8 Old-style (non-barcoded) stamps will not be accepted.

9.9 Postal entries must be received before the advertised closing date.

9.10 The Promoter is not responsible for lost, delayed, damaged, or illegible postal entries.

9.11 Where no online account exists, one may be created using postal entry details to ensure fair processing.

10. Prizes

10.1 Prizes are as stated on each competition page.

10.2 No alternatives or substitutions will be offered unless stated.

10.3 Proof of identity may be required before prize delivery.

10.4 Holiday prizes will include a minimum of 3-star accommodation unless otherwise stated.

10.5 Ownership of prizes remains with the Promoter until successful delivery.

10.6 Cash prizes and cash wins may be withdrawn by the winner, subject to any applicable verification checks and provided the available withdrawal balance meets or exceeds the minimum withdrawal limit of £10.

10.7 Site credit, bonus credit, promotional credit, or any other non-cash credit awarded to an account is not withdrawable as cash and must be used for eligible entries or purchases on the website only.

11. Photo ID and Age Verification New

11.1 All competitions operated by Ruby Competitions Ltd are restricted to individuals aged 18 years or over.

11.2 As part of our age verification process, all winners will be required to provide valid photographic identification ('Photo ID') before any prize is awarded, released, or paid out.

11.3 Acceptable forms of Photo ID include:

• a valid UK or Irish passport;
• a valid UK, Irish, or EU driving licence (photocard);
• a valid national identity card (where issued);
• a valid PASS-accredited proof of age card (e.g. Validate UK, CitizenCard);
• any other government-issued photographic identification accepted at the Promoter's discretion.

11.4 The Photo ID provided must clearly show the winner's:

• full legal name;
• date of birth confirming they are 18 years of age or over;
• a recognisable photograph.

11.5 Photo ID must be provided within 7 days of the winner being notified. Failure to provide acceptable Photo ID within this period may result in the prize being forfeited and an alternative winner being selected.

11.6 The Promoter reserves the right to request additional supporting documentation where the validity or authenticity of the Photo ID provided is unclear.

11.7 Photo ID documents will be handled in accordance with the Promoter's Privacy Policy and UK GDPR. Documents will not be retained beyond the period necessary to verify eligibility.

11.8 No prize will be released to any winner who fails or refuses to provide satisfactory Photo ID. No refund of entry fees will be made in such circumstances.

12. Cancellation

12.1 Competitions may proceed even if the maximum entry number is not reached.

12.2 If a winner cannot be contacted within 7 days, an alternative winner may be selected.

12.3 If a competition is cancelled, paid entries will be refunded.

12.4 The Promoter may cancel or amend a competition in the event of an administrative or technical error.

13. Liability

13.1 The Promoter is not liable for:

• technical failures;
• lost or delayed entries;
• circumstances beyond its reasonable control;
• minor inaccuracies in prize descriptions.

13.2 Winners are responsible for any tax obligations arising from prize acceptance.

14. Anti-Money Laundering

14.1 The Promoter complies with applicable Northern Ireland gambling and lottery legislation, including the Betting, Gaming, Lotteries and Amusements (Northern Ireland) Order 1985.

14.2 Anonymous or underage accounts are prohibited.

14.3 Activity may be monitored and reported where required by law.

14.4 Winnings and refunds will be returned via the original payment method where possible.

14.5 Accounts may be terminated for suspected fraud or misuse.

15. Miscellaneous

15.1 These Terms are governed by the laws of Northern Ireland.

15.2 The Promoter may amend these Terms at any time. Updates will be published on the website.

15.3 Entry does not create any partnership or agency relationship.

15.4 Entries are void in cases of fraud, hacking, or breach of these Terms.

16. Publicity & Image Use Updated

16.1 Winners may be asked to provide a name, image, or testimonial for promotional use.

16.2 Any materials voluntarily provided may be used across the Promoter's media channels.

16.3 Consent may be withdrawn at any time by contacting the Promoter in writing.

Winner Publicity and Social Media

16.4 Where a customer wins a prize, Ruby Competitions may publish limited information about the winner for the purposes of announcing and promoting competition results. This may include the winner's first name, surname or surname initial, general location, prize won and, where available, a publicly accessible profile photograph associated with the winner's social media account.

16.5 Where a winner's social media profile photograph is publicly accessible, Ruby Competitions may use that photograph solely in connection with winner announcements or related promotional material concerning that win.

16.6 We will not deliberately use photographs that we reasonably believe contain sensitive, inappropriate or unrelated material, and we will not use a winner's photograph for unrelated advertising campaigns without separate permission.

16.7 Customers may object to the use of their photograph or other personal information for promotional purposes at any time by contacting Ruby Competitions at info@rubycompetitions.co.uk. Where an objection is received, we will cease future promotional use of that information and, where reasonably practicable, remove existing winner posts under our control.

17. Complaints New

17.1 Ruby Competitions Ltd takes all customer complaints seriously and is committed to resolving them promptly and fairly.

17.2 If you have a complaint regarding any aspect of our competitions, prize fulfilment, entry process, or customer service, you may contact us using any of the following methods:

• Email: chris.hamilton@rubycompetitions.co.uk (please include 'complaint' in your subject line);
• Post: Ruby Competitions Ltd, 38 Ashfield Court, Donaghadee, BT21 0BF;
• Via the complaints form on our website: www.rubycompetitions.co.uk/i/complaints.

17.3 We will acknowledge receipt of your complaint within 2 working days and provide a full written response within 10 working days of acknowledgement.

17.4 If we require additional time to investigate, we will contact you to explain and provide a revised timescale. The maximum total resolution period will not exceed 28 calendar days.

17.5 If you remain dissatisfied following our final response, you may refer your complaint to one of the following independent bodies:

• Citizens Advice Consumer Helpline: 0808 223 1133 | www.citizensadvice.org.uk
• Advertising Standards Authority (ASA): www.asa.org.uk
• Information Commissioner's Office (ICO): 0303 123 1113 | www.ico.org.uk (for data protection concerns)
• Trading Standards: via Citizens Advice or your local council.

17.6 Our full Complaints Policy, including details of the complaints process and possible outcomes, is published on our website at www.rubycompetitions.co.uk/i/complaints.